Customer support replies

The decision first,
the tone human.

Customers want one clear answer and one clear next step, not boilerplate. We rewrite replies so the decision leads, the reason is plain, and the action is specific. Policy terms, refund amounts, resolution times, and ticket numbers stay yours to fill — anything to confirm is left as a slot.

Decision firstEmpathy in actionNo promises by proxy
01

Paste your reply

0 / 12,000 charactersMinimum 80

Content is used only for this AI request and is not intentionally stored by this site.

02

Review the rewrite

Your result will appear here

We lead with the decision, cut the boilerplate, turn empathy into a concrete action, and mark the policy, figures, and timings you must confirm.

SAMPLE OUTPUT

Here is exactly what you receive.

This is the complete output for the source text in the demo above: a reply quality score, itemised reasoning, the slots you complete from real policy, and the rewritten reply. It is a demonstration, not a customer case.

SAMPLE

Rewrite result (sample)

Reply quality score88/100
+50
01

Move the decision to the first line

The original only revealed that the refund request had been received by paragraph three. It now opens with the status and what is still being confirmed.

02

Delete the duplicated apology

“Deeply apologise” and “very sorry” appeared twice with no action attached. They become the current status and the next step.

03

Split the actions by who does them

“Please wait patiently” carries no information. It becomes what we do, what you can send, and how timing is established.

Rewritten reply
# Reply draft

**Decision**: your refund request has been received and is being checked; [ELIGIBILITY TO CONFIRM].

**Where it stands**: the refund request for order [ORDER NUMBER] is in review and needs us to confirm [ITEM TO CONFIRM].

**Next**
- We will: [SPECIFIC ACTION — yours to fill in]
- You can: send us [DOCUMENT] if convenient
- Timing: [TIMEFRAME, per actual policy]

**Note**: no refund amount or payout date is stated here. Fill those in from real policy before sending.

WHAT IT DOES

Empathy is the next step, not an adjective.

01

Answer in the first line

Can it be done, how long, who does what next — answer those first and put the reasons after.

02

Put empathy into the action

“We sincerely apologise for the inconvenience” does nothing a hundred times over. Say “I checked and found [RESULT]; next I will [ACTION]”.

03

Leave unconfirmed facts blank

Refund amounts, deadlines, and ticket numbers are never guessed here; they become [FILL IN] for you to complete from real policy.

WHY IT IS WORTH DOING

The first line sets the whole conversation.

01

A decision up front saves a round trip

Bury the answer in paragraph three and the customer emails back asking the same question.

02

Boilerplate escalates feelings

Repeating a standard phrase at someone already annoyed usually makes the situation harder to close.

03

Invented promises are hardest to undo

One unauthorised “this will be sorted today” hurts more than the original fault when it does not hold.

Note: how a support exchange lands depends on your policy, authority, and the actual ticket; there is no general research result for an optimal reply template. This site works on wording and structure only, and gives no legal or consumer-rights advice.

REWRITE DEMO

One reply, two ways of writing it.

Before

Dear customer, thank you for contacting us. We deeply apologise for the issue you encountered and are very sorry for the inconvenience caused. Regarding your refund, we will process it as soon as possible. Please wait patiently and keep your phone available. If you have questions, feel free to contact us anytime.

Rewritten
# Reply draft

**Decision**: your refund request has been received and is being checked; [ELIGIBILITY TO CONFIRM].

**Where it stands**: the refund request for order [ORDER NUMBER] is in review and needs us to confirm [ITEM TO CONFIRM].

**Next**
- We will: [SPECIFIC ACTION — yours to fill in]
- You can: send us [DOCUMENT] if convenient
- Timing: [TIMEFRAME, per actual policy]

**Note**: no refund amount or payout date is stated here. Fill those in from real policy before sending.

Demo sample: the decision moves to line one, boilerplate is cut, actions split into who does what, and amounts and timings stay as slots. Paste your reply to get your version (sign-in required; one credit per run).

WHY YOU CAN TRUST IT

We put “no promises by proxy” into our product principles.

Policy and figures stay blank

Refund amounts, compensation, deadlines, ticket and order numbers become [FILL IN] slots rather than plausible-looking values.

No unauthorised outcomes promised

“Sorted today” and “you will definitely get your refund” are removed unless your material explicitly authorises them.

No admissions on your behalf

Empathy is expressed through action. We neither admit unconfirmed fault nor push the cause back onto the customer.

Content is not stored

Submitted text is used for this single AI request and is not intentionally persisted. See the Privacy Policy.

FAQ

Ask these before you pay.

Will you fill in the refund amount or timeline?

No. Amounts, deadlines, and compensation rules are your real policy. This site leaves a [FILL IN] slot for you to complete within your authority.

Will you apologise and admit fault for me?

We express understanding, but we do not admit responsibility you have not confirmed. Empathy lands in the action; the cause is yours to determine.

Can I send the output straight to the customer?

Read it first. The output is a draft, every [FILL IN] slot needs completing, and anything touching accounts or money should be checked before sending.

What does one rewrite cost?

One credit per run, usually done in seconds, returning the draft, the reasoning, and items to confirm.

Do credits expire?

No. Credits never expire — whatever you do not use carries over to the next cycle instead of resetting.

Is there batch processing or an API?

Not yet. Each run processes one document and consumes one credit; there is no bulk upload or API today. Email us with your use case and we will assess it.

Is my content stored?

Not intentionally. Text is used for this single AI request only. See the Privacy Policy.

Which replies fit?

Ticket replies, email replies, returns and exchanges, complaint drafts — any support text that needs a clear decision and a decent tone.

SIMPLE PRICING

Prove the value before you upgrade.

Starter

$9/ month

For an occasional publishing cadence, with a focused monthly credit allocation.

  • 50 optimization credits per monthly renewal
  • Complete GEO analysis
  • Chinese and English output
  • Markdown export

Pro

Recommended$29/ month

For frequent publishers who iterate on content continuously.

  • 250 optimization credits per monthly renewal
  • Complete GEO analysis
  • Chinese and English output
  • Markdown export

Advanced

$79/ month

Our largest monthly credit allocation, for the heaviest continuous usage.

  • 1,000 optimization credits per monthly renewal
  • Complete GEO analysis
  • Chinese and English output
  • Markdown export
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